Craft Room Project: Officially In Limbo

It appears that our head guy working on the framing for the craft room did require emergency surgery at some point over the weekend and isn’t able to work at the moment. I wish him an easy and full recovery.

How did I learn this do you ask?

It certainly wasn’t because someone picked up the phone at any point over the weekend or even this morning to inform me that no one would be here to work. It was because I had to call to find out what was going on. After we’d locked the cats up and gotten up at ass crack of dawn again and waited for well over an hour past his normal start time with no one showing up.

This is not the guy’s fault that he ended up in the hospital. I feel horrible for him. I’m pissed that the company didn’t have the basic understanding of customer service to make a simple phone call and let us know.

I get it. They are now scrambling to rework their schedules and crews because our guy is absolutely going to be down for the count for quite some time. It is going to take some time to work those issues out. They still should have informed us that we wouldn’t have someone coming even if they didn’t have any kind of idea as to when they would have someone available again. You cannot tell me they didn’t know their guy wasn’t going to be able to work today until after he was supposed to be here today.

I’ve got to say, I’ve been extremely unhappy with the communication aspect from this company and their lack of respect for their customer’s time. Yes, I’m having them build a craft room. No, they aren’t even doing the full thing, stopping when they get the drywall done. Yes, that may seem frivolous and unimportant in comparison to a bathroom or kitchen remodel that will make their portfolio all pretty, but it is still a job that I’m paying to get done and deserves the same kind of priority consideration as any other job. I’m really not happy that this isn’t being treated as such.

When I spoke with the guy about where we are in the project, I suggested that enough of the framing had been done that the wiring could be run as it is apparently done by another guy, but he was insistent that every last bit of framing was done before they even considered starting that portion. I do know enough about framing and wiring to know that this is a preference thing and not a requirement, so I was not very happy with this response because it means there will be zero progress until someone can finish the framing.

It also means that we are officially sitting in limbo. I was told that they would know more soon about when they can get back to this and I should get a call either this afternoon or tomorrow morning.

One of the things we were hoping to get out of this outside of this project was a potential contractor for what we know will be a rework of our bathroom at a much later date. If I had to make that decision right now, based on how this has gone so far, I’d be hard pressed to give the job to this company.