Craft Room Project: Officially In Limbo

It appears that our head guy working on the framing for the craft room did require emergency surgery at some point over the weekend and isn’t able to work at the moment. I wish him an easy and full recovery.

How did I learn this do you ask?

It certainly wasn’t because someone picked up the phone at any point over the weekend or even this morning to inform me that no one would be here to work. It was because I had to call to find out what was going on. After we’d locked the cats up and gotten up at ass crack of dawn again and waited for well over an hour past his normal start time with no one showing up.

This is not the guy’s fault that he ended up in the hospital. I feel horrible for him. I’m pissed that the company didn’t have the basic understanding of customer service to make a simple phone call and let us know.

I get it. They are now scrambling to rework their schedules and crews because our guy is absolutely going to be down for the count for quite some time. It is going to take some time to work those issues out. They still should have informed us that we wouldn’t have someone coming even if they didn’t have any kind of idea as to when they would have someone available again. You cannot tell me they didn’t know their guy wasn’t going to be able to work today until after he was supposed to be here today.

I’ve got to say, I’ve been extremely unhappy with the communication aspect from this company and their lack of respect for their customer’s time. Yes, I’m having them build a craft room. No, they aren’t even doing the full thing, stopping when they get the drywall done. Yes, that may seem frivolous and unimportant in comparison to a bathroom or kitchen remodel that will make their portfolio all pretty, but it is still a job that I’m paying to get done and deserves the same kind of priority consideration as any other job. I’m really not happy that this isn’t being treated as such.

When I spoke with the guy about where we are in the project, I suggested that enough of the framing had been done that the wiring could be run as it is apparently done by another guy, but he was insistent that every last bit of framing was done before they even considered starting that portion. I do know enough about framing and wiring to know that this is a preference thing and not a requirement, so I was not very happy with this response because it means there will be zero progress until someone can finish the framing.

It also means that we are officially sitting in limbo. I was told that they would know more soon about when they can get back to this and I should get a call either this afternoon or tomorrow morning.

One of the things we were hoping to get out of this outside of this project was a potential contractor for what we know will be a rework of our bathroom at a much later date. If I had to make that decision right now, based on how this has gone so far, I’d be hard pressed to give the job to this company.

 

Seriously?! I’m STILL Dealing With This?

Okay, I’m extra cranky today. But I think I have a pretty decent excuse.

A while back I talked about how my Amazon account got hacked. I still don’t know if that came first or if the email I used that was tied to that account got hacked first, but both were apparently targeted.

I was able to fix the Amazon one with somewhat minor headaches. The email one? I’m STILL dealing with the fallout of that one.

For the most part, it wasn’t a huge deal. I had a couple of hiccups in getting accounts changed that used that email, but they mostly worked out well. The one that didn’t? My Dell account.

It really shouldn’t be an issue. Just set up a new account the next time I need to get a computer, right? Well, that is exactly what I did when I got my current laptop.

The problem comes in with the fact that I had purchased my Microsoft subscriptions through Dell. Because it is a subscription, it is automatically renewed, so I keep getting charged even though I can’t access that account. Even though the credit card number associated with that account is no longer valid, the credit card company still pays it because the old card is still tied to our new card number.

I have tried each time this charge has come up to contact Dell so I can either change the information on my account so I can access it, or cancel the subscription through them so I can manage it through Microsoft. I’ve spent hours on the phone with them, but they refuse to do anything because? The warranty for my computer is expired.

Oh, they’d be more than willing to help me out if I paid hundreds of dollars for an extended warranty on a computer I no longer use. Even though the issue isn’t with the computer, but with the online account.

Let that sink in. They won’t provide any support because of an expired warranty on a computer without me renewing that warranty even though the problem is not about the computer, but with accessing their website.

The first time I called them and tried to get this resolved? 2018. I’m still dealing with it.

The last time I called Dell (last year), the conversation admittedly got a little heated because I’d already attempted to jump through all the hoops the previous year to even get connected to the correct department or person that MIGHT be able to help me, to no avail. The person I’d managed to get last time was being incredibly rude and condescending because this wasn’t a current computer (again, NOT a computer issue!!) He eventually hung up on me. And no, I managed to hold off from cussing the guy out, so I was shocked when I suddenly got dead air.

I thought we might have gotten a work around when our credit card company said last year when the charge came through again that they would not process another payment for the subscription unless we explicitly stated we wanted them to. The plan was to just let it not process, let that subscription expire and I could buy a new one through Microsoft (because guess what? I can’t buy a second one as long as the first is active).

We got notified from the credit card company today that we have a pending transaction for this subscription. They are processing another payment. Even though they said they wouldn’t.

I’ve now called the credit card company and we’ve set up a stop payment on all further transactions for this, but for the current charge, I have to wait for it to officially post and then file a dispute.

Did you know that pretty much the ONLY type of help you can get from Dell is for warranty support on a physical product? Feel free to go poke around their website and see what I mean. If you want to do any kind of an online chat for a problem? You have to log into your account. Which I cannot do. See how that might be an issue?

I attempted another call to Dell today, but couldn’t even get a voice prompt that came even close to what kind of help I needed and it refused to direct me to a single agent without choosing one of those completely unrelated prompts. I eventually hung up. I did manage to dig up an email address for some form of customer service, so I’ve attempted that route, but I’m not holding out a lot of hope.

It is quite possible that I’m going to have to break down and set up a new Microsoft account just so I can establish a new subscription. Do you have any idea how much of a nightmare that is going to be? There are so many things on a computer now that is directly tied to your Microsoft account if you have the right programs. There are already enough burps and glitches with Microsoft, I dread the complications I’m going to run into or what I might loose with that significant of a change. And attempting to get any kind of help or support from Microsoft is about a convoluted and non-existent as Dell’s support is.

Even that option is only going to happen if I can manage to get to the point where I’m no longer paying for the first one.

It is times like these that I absolutely abhor technology. The support for almost all of it is absolute crap.